Excellence In Healthcare Podcast
Welcome to the Excellence In Healthcare Podcast—the premier podcast for healthcare leaders committed to building high-performing organizations and creating lasting impact for the patients, teams, and communities they serve.
Hosted by Jarvis T. Gray, healthcare strategist, executive coach, and Founder of Healthcare Excellence Advisors, this show explores the leadership, strategy, operational excellence, and innovation practices that drive sustainable healthcare transformation.
Each episode features conversations with healthcare executives, industry experts, innovators, and transformation leaders who are navigating the complex challenges facing healthcare today. Together, we uncover practical strategies, proven frameworks, and real-world lessons that help organizations align people, priorities, and processes to achieve measurable results.
Whether you're a CEO, COO, CNO, physician leader, quality executive, department director, healthcare entrepreneur, or emerging leader, you'll gain actionable insights to strengthen leadership, accelerate execution, improve performance, and build a culture of excellence.
Topics include:
• Leadership Excellence and Organizational Culture
• Strategic Planning and Execution
• Operational Excellence and Performance Improvement
• Healthcare Innovation and Artificial Intelligence
• Workforce Engagement and Leadership Development
• Quality, Safety, and Patient Experience
• Rural and Community Healthcare Transformation
• Healthcare Entrepreneurship and Growth Strategies
• Change Management and Organizational Transformation
• Future Trends Shaping Healthcare
At Healthcare Excellence Advisors, we believe that better healthcare starts with better leadership. This podcast serves as a platform to share ideas, amplify best practices, and showcase the leaders who are shaping the future of healthcare.
Join us each week as we explore what it truly takes to achieve excellence in healthcare and build organizations that thrive in an increasingly complex world.
Because better healthcare starts with better leadership.
Excellence In Healthcare Podcast
084_Telemedicine, Virtual Reality, and the Future of Patient Access with Suleima Salgado
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Host: Jarvis T. Gray, The Quality Coaching Co.
Guest: Suleima Salgado, CEO, Global Partnership for TeleHealth
Leadership & Mindset- Suleima Salgado shares her guiding leadership mindset, "It's not about being in charge. It's about taking care of the people who you're in charge of."
Telehealth: Past, Present, and Future- Suleima Salgado discusses her journey from front-desk bilingual translator in public health to leadership in telemedicine (02:36).
- Passion for public health and the value of seeing direct impacts in the community (03:05).
- Telemedicine as both an access tool and a means of making healthcare more efficient and patient-centered (00:12, 15:16).
Innovations in Telemedicine- Trends of note:
- Integration of Virtual Reality (VR) in telemedicine, especially for pediatric and senior populations (04:43).
- VR pilot programs in Puerto Rico for older adults, tackling depression through immersive cultural experiences (05:16).
- AI’s emerging role in telehealth, including provider notes and patient intake (09:36).
- Integration of Virtual Reality (VR) in telemedicine, especially for pediatric and senior populations (04:43).
- VR pilot programs in Puerto Rico for older adults, tackling depression through immersive cultural experiences (05:16).
- AI’s emerging role in telehealth, including provider notes and patient intake (09:36).
Current State & Barriers- Telemedicine usage has fluctuated post-pandemic but is here to stay (06:50).
- Main challenge: Integrating telehealth into existing workflows and EHRs (14:40).
- Barriers to adoption:
- Lack of awareness/reimbursement and coding confusion (16:12)
- Ongoing broadband and technology access gaps (16:41)
- Lack of awareness/reimbursement and coding confusion (16:12)
- Ongoing broadband and technology access gaps (16:41)
Leadership Lessons & Advice- Pivotal moment: learning to let go of previous roles that no longer fit and embracing change, especially for a better work–life balance through telehealth (10:49).
- Key advice from a mentor: “Your opinion matters, your perspective matters… If you don’t share your insights, the room loses the opportunity to hear your perspective” (13:11).
- Encouragement to leaders: use your voice, don’t stay quiet (20:14).
Supporting Small Healthcare Businesses- Telemedicine can create access benefits for small healthcare businesses and practices, including in rural communities (18:03).
- Suggests utilizing Telehealth Resource Centers for best practices and models (18:30).
Book & Resource Recommendations- "Crucial Conversations: Tools for Talking When Stakes Are High" by Stephen Covey (21:09)
- "The Survival Guide" (on dealing with difficult people and conversations) (21:27)
Looking Ahead- Suleima Salgado is excited about expanding telemedicine’s maternal, infant, and child health applications (23:17), and personal growth through the Leadership Gwinnett program (22:33).
Connect with Suleima Salgado- LinkedIn: https://www.linkedin.com/in/suleimasalgado/
- Website: gpth.org
Notable Quotes
"Telehealth’s intent was to reduce barriers, improve health outcomes, create more efficient patient-centered systems..." – Suleima Salgado (15:26)
"If you don’t like it anymore or it just doesn’t suit you, do something different." – Suleima Salgado (11:09)
How does your healthcare organization measure up in leadership, strategy, operations, and more?
Take the Healthcare Excellence Scorecard™ to benchmark your strengths and discover opportunities for growth:
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