Excellence In Healthcare Podcast
Welcome to the "Excellence In Healthcare Podcast," your go-to resource for healthcare business executives who want to accomplish impactful results for the communities they serve. This podcast, hosted by Jarvis T. Gray, is intended to provide healthcare professionals with proven solutions for aligning people, processes, and priorities to generate business success.
Join Jarvis and industry experts as they discuss the current trends and best practices affecting the healthcare business. This podcast covers everything from launching and developing successful healthcare enterprises to establishing effective quality management processes.
Learn about creative techniques to navigate the intricacies of the healthcare sector, as well as how top healthcare professionals solve issues and capitalize on chances for development. Learn key ideas, real-world examples, and expert perspectives to help elevate your leadership and promote dramatic change in the healthcare business.
The "Excellence In Healthcare Podcast" provides actionable guidance and thought-provoking topics to help you achieve excellence, innovation, and revolutionary leadership in healthcare. Tune in to discover the secrets of success and propel your organization to new heights.
This show will provide answers to questions like:
1. How can healthcare business executives launch and/or build profitable companies in healthcare?
2. What are the most successful tactics used by healthcare executives to boost organizational performance and results?
3. How do successful healthcare business executives negotiate the complexity of a constantly evolving healthcare landscape?
4. What are the essential components of a successful quality management program, and how can they be customized to unique organizational requirements?
5. How can healthcare executives foster a healthy work environment while effectively leading their teams to improve performance and engagement?
6. Why is strategic planning so important in the healthcare industry, and what criteria should executives consider when creating plans?
7. How can healthcare professionals keep current on new trends, advocate for industry standards, and drive constructive change in healthcare?
Excellence In Healthcare Podcast
058_Empowering Patients: Shlomit Liberty on Advocacy, Autonomy, and Transforming Hospital Experiences
Host: Jarvis T. Gray
Guest: Shlomit Liberty, Founder & Owner, Patient Path NYC
Episode Summary
In this engaging episode of the Excellence In Healthcare podcast, host Jarvis T. Gray spotlights small business innovation in healthcare by interviewing Shlomit Liberty, founder of Patient Path NYC—a unique independent patient advocacy service in New York City. Shlomit delves into her journey from clinical healthcare roles at leading hospitals to building her company focused on helping patients and families navigate complex hospitalizations and transitions.
Key Topics & Highlights
- Shlomit’s Background & Inspiration
- Decade-plus experience as a medical speech language pathologist in top hospitals in NYC and California.
- Firsthand experience with families overwhelmed by unexpected hospitalizations inspired her to launch Patient Path NYC (“personal medical crisis manager”).
- Independent Patient Advocacy: What Is It?
- Board Certified Patient Advocate — how the role differs from traditional hospital-based advocates.
- The independent advocate works only for the patient and their family (not hospitals/insurance), empowering informed healthcare decisions without giving medical advice.
- Services Offered by Patient Path NYC
- Bedside support during hospital stays.
- Medical chart reviews, translation of complex medical language, and direct communication with care teams.
- Community education: Talks and workshops for the public, caregivers, assisted living staff, and healthcare providers.
- Business Insights & Strategies
- Challenges: Low public awareness of independent advocacy and timing—families often discover services too late.
- Marketing advice: Building “customer avatars” to identify and target ideal clients, whether aging individuals or caregivers navigating complex care for loved ones.
- Recommendations for expanding reach through educational movements, lifestyle integration, partnerships, and potential consulting/licensing models for healthcare organizations.
- Scaling Thoughtfully
- Shlomit discusses scaling her business while maintaining intimacy and quality of service.
- Establishing strategic partnerships with elder care lawyers, social workers, and physicians.
Actionable Advice & Takeaways
- Patient Advocacy Is for Everyone
- Not just for seniors—vital support for younger patients, caregivers, and families through unexpected health crises.
- Build Awareness Early
- Proactive education can prevent missed opportunities for advocacy.
- Strategic Growth
- Document partnerships, develop targeted marketing, and consider consulting/lifecycle service models for broader impact.
Connect with Shlomit Liberty & Patient Path NYC
- Website: patientpathnyc.com
- Email: shlomit@PatientPathNYC.com
- LinkedIn:
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New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.
