Excellence In Healthcare Podcast
Welcome to the "Excellence In Healthcare Podcast," your go-to resource for healthcare business executives who want to accomplish impactful results for the communities they serve. This podcast, hosted by Jarvis T. Gray, is intended to provide healthcare professionals with proven solutions for aligning people, processes, and priorities to generate business success.
Join Jarvis and industry experts as they discuss the current trends and best practices affecting the healthcare business. This podcast covers everything from launching and developing successful healthcare enterprises to establishing effective quality management processes.
Learn about creative techniques to navigate the intricacies of the healthcare sector, as well as how top healthcare professionals solve issues and capitalize on chances for development. Learn key ideas, real-world examples, and expert perspectives to help elevate your leadership and promote dramatic change in the healthcare business.
The "Excellence In Healthcare Podcast" provides actionable guidance and thought-provoking topics to help you achieve excellence, innovation, and revolutionary leadership in healthcare. Tune in to discover the secrets of success and propel your organization to new heights.
This show will provide answers to questions like:
1. How can healthcare business executives launch and/or build profitable companies in healthcare?
2. What are the most successful tactics used by healthcare executives to boost organizational performance and results?
3. How do successful healthcare business executives negotiate the complexity of a constantly evolving healthcare landscape?
4. What are the essential components of a successful quality management program, and how can they be customized to unique organizational requirements?
5. How can healthcare executives foster a healthy work environment while effectively leading their teams to improve performance and engagement?
6. Why is strategic planning so important in the healthcare industry, and what criteria should executives consider when creating plans?
7. How can healthcare professionals keep current on new trends, advocate for industry standards, and drive constructive change in healthcare?
Excellence In Healthcare Podcast
052_Transformation from the Inside Out: Creating Sustainable Healthcare Change with Namita Azad
Episode Overview
In this inspiring episode of Excellence in Healthcare, host Jarvis T. Gray sits down with Namita Azad, Senior Director of Transformation at Columbia University Irving Medical Center. Together, they delve deep into digital transformation, human-centered systems, and the future of healthcare leadership.
Key Topics & Highlights
- Favorite Leadership Mindset
- Namita shares her guiding leadership quote: “Success begins with enabling people to succeed” (Napoleon Hill), discussing the impact of designing systems that help people thrive and deliver their best.
- Journey into Healthcare
- Namita details her unique background—born in India, raised in Botswana, and a professional career in both the Midwest and Northeast U.S.—and how it shaped her dedication to public health and transformation.
- Digital Transformation Explained
- A practical, inclusive breakdown of what digital transformation means in healthcare: not just implementing technology, but equipping people across all levels with tools and shared vocabulary, with an emphasis on sustainability and empowerment.
- AI in Healthcare
- Discussion about the buzz and potential of AI, and the importance of preparing staff with the right tools and understanding to harness AI effectively rather than fearing job displacement.
- Human-Centered Systems Transformation
- Namita argues for putting people at the center of systems design, emphasizing the importance of ensuring technology fits workflows—rather than forcing people to adapt to ill-fitting tools.
- Advice for Leaders
- Don't throw people at broken systems; instead, fix processes first and make data-driven decisions.
- The value of KPIs and leading indicators when determining if additional resources are needed.
- Opportunities & Trends
- The need for healthcare leaders to challenge the status quo—“This is how we’ve always done it”—and intentionally redesign processes with diverse, skilled teams.
- Celebrating Wins
- Celebrating where true transformation happens: when staff across the organization tell their own stories of impact and innovation, especially around scaling AI initiatives at Columbia.
Connect with Namita Zag
- LinkedIn: Namita Azad
Action Steps for Healthcare Leaders
- Consider your own organization’s approach to digital transformation: is it truly empowering staff, or simply installing technology?
- Shift focus to human-centered system design—align people, process, and tech.
- Leverage data and KPIs before adding resources.
- Seek out leadership training in industries that exemplify operational and people excellence.
- Read Thinking in Systems and Outwitting the Devil for fresh perspectives.
Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations.
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New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.
