158: Best of The Healthcare QualityCast: Jennifer Hooks, Performance Improvement Expert Artwork

Excellence In Healthcare Podcast

Welcome to the "Excellence In Healthcare Podcast," your go-to resource for healthcare business executives who want to accomplish impactful results for the communities they serve. This podcast, hosted by Jarvis T. Gray, is intended to provide healthcare professionals with proven solutions for aligning people, processes, and priorities to generate business success.

Join Jarvis and industry experts as they discuss the current trends and best practices affecting the healthcare business. This podcast covers everything from launching and developing successful healthcare enterprises to establishing effective quality management processes.

Learn about creative techniques to navigate the intricacies of the healthcare sector, as well as how top healthcare professionals solve issues and capitalize on chances for development. Learn key ideas, real-world examples, and expert perspectives to help elevate your leadership and promote dramatic change in the healthcare business.

The "Excellence In Healthcare Podcast" provides actionable guidance and thought-provoking topics to help you achieve excellence, innovation, and revolutionary leadership in healthcare. Tune in to discover the secrets of success and propel your organization to new heights.

This show will provide answers to questions like:

1. How can healthcare business executives launch and/or build profitable companies in healthcare?
2. What are the most successful tactics used by healthcare executives to boost organizational performance and results?
3. How do successful healthcare business executives negotiate the complexity of a constantly evolving healthcare landscape?
4. What are the essential components of a successful quality management program, and how can they be customized to unique organizational requirements?
5. How can healthcare executives foster a healthy work environment while effectively leading their teams to improve performance and engagement?
6. Why is strategic planning so important in the healthcare industry, and what criteria should executives consider when creating plans?
7. How can healthcare professionals keep current on new trends, advocate for industry standards, and drive constructive change in healthcare?

All Episodes

Excellence In Healthcare Podcast

158: Best of The Healthcare QualityCast: Jennifer Hooks, Performance Improvement Expert

February 22, 2022 • Jarvis Gray • Season 1 • Episode 155

Send us a text

Jennifer is the Manager of the Performance Improvement Department at the Medical University of South Carolina and is a retired Air Force E9 Chief Master Sergeant with 32 years of clinical, administrative and performance improvement experience in hospital, ambulatory care and dental facilities in a variety of settings worldwide.At MUSC Jennifer and her team of Six Sigma Green and Black Belts supports executive leadership teams in the deployment of Lean Six Sigma throughout the organization by developing and delivering Lean Six Sigma training programs and leading system wide improvement projects.Jennifer has a MBA in Human Resources, a BS in Occupational Education and Health Administration, she is a certified Six Sigma Master Black Belt and LEAN Sensei, she is a member of the American Society for Quality (ASQ), the Institute of Industrial and System Engineers (IISE), Society of Health Systems (SHS), Institute for Healthcare Improvement (IHI) and Project Management Institute (PMI).Here in episode #32 Jennifer opens the show with a great leadership mindset, she shares her career journey from the Air Force and into her current leadership role, she highlights the value of Demings 14 points of management, and breaks down the cultural differences between military leadership culture and civilian hospital culture, she shares a great tactic for letting teams vent their emotions when launching new projects, she connects a major career aha moment with the tastiest training exercise ever, Jennifer highlights an often overlooked opportunity for healthcare systems to focus on aligning cultures following company mergers, and after reviewing this session I really wish that I had stayed on that topic just a little bit longer. Jennifer then calls on all quality people to become better storytellers and turns our mentor question around and highlights the power of professional sponsorships.Jennifer you are truly one of a kind! From all of the value that you’re delivering in today’s show to your leadership with the conference and the exceptional team you’ve built there at MUSC. I thank you sincerely for the contributions that you’re bringing to the industry and also for your past service to this country.

Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.

Additional Resources:

Order the book "Mastering Healthcare Excellence"

Tune in Every Tuesday! New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.